Frequently Asked Questions (FAQs)
Welcome to Elegance Haven! Below you’ll find answers to some of the most common questions our customers ask.
Q. Is ordering online secure?
A. Yes, it’s completely secure. We take the utmost care with the information you provide when placing an order on our website. All personal and payment details are protected and only accessible to authorized staff trained in our security and privacy policies.
If you have any concerns about online ordering, feel free to contact us at support@elegancehaven.store.
Q. How do I place my order?
A.
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Click on the product you wish to buy.
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Choose your desired size, color, or variant (if available).
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Click “Add to Cart.”
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You can continue shopping and add more products.
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Once done, click “Cart” on the menu bar.
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Review your items and click “Proceed to Checkout.”
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Fill in your billing and shipping details carefully.
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Confirm your order details and click “Place Order.”
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You’ll receive an email confirmation shortly after placing your order.
We currently offer Cash on Delivery (COD) for your convenience.
Q. How do I cancel an order?
A.
If you have an account, simply log in and cancel your order through your dashboard.
Guest users can call our helpline during office hours to cancel their orders.
You can also cancel your order during the final confirmation call before dispatch.
Q. What is your return policy?
A.
Please refer to our Return Policy page for detailed information on how to return your order and eligibility criteria.
Q. What is your refund policy?
A.
You can find complete details about our refund process on the Refund Policy page.
Q. What is your shipping cost?
A.
We currently offer Free Shipping on all orders — no hidden charges!
Q. Which courier services do you use?
A.
We ship your orders through Leopards Courier Services for fast and reliable delivery.
Q. How long does delivery take?
A.
Delivery usually takes 2–3 working days after order confirmation.
Q. How can I order an out-of-stock product?
A.
You can pre-order any out-of-stock product by contacting us via email or phone. Our team will inform you as soon as the item becomes available again.
Still have questions? Reach out to us anytime at support@elegancehaven.store — we’re always here to help!